The Tickets

The Tickets is a lightweight support system for internal IT, customer support or bug triage — with tags, SLAs and per-ticket comments.

What The Tickets does

  • Ticket queue with priority and status
  • Tag-based routing
  • Comment threads per ticket
  • SLA timers
  • Bulk actions and filters

Common use cases

  • Internal IT support desk
  • Customer support for early-stage products
  • Bug triage from The Product

Integrates with

  • The Product (link bugs to feature tickets)
  • The Inbox (mentions surface here)
  • Email (ticket-from-email)

Frequently asked

Is this a Zendesk replacement?

For small teams, yes — with the advantage that tickets link to CRM accounts and projects.

Can we assign SLAs by tag?

Yes, per-tag SLA policies.

Related reading

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